Custom Work

Bad Llama Forge does custom work.

If there is something special that you want done: Please feel free to contact us and we will see what we can do for you. 

If for whatever reason we cannot accommodate you; we will be happy to point you in the right direction to one of our blacksmith colleagues.

We would be very happy to consider your project. 

Drop us a line

Custom Order Process

  1. 📧 To get started, please submit an email to steve@badllamaforge.com or message us on Instagram at @Bad_Llama_Forge.
    Include as much detail as possible about your project—such as example photos, mood boards, specifications, and diagrams. This will help us understand your vision clearly.

    Our Process:

    1. Confirmation & Questions: After reviewing your submission, we’ll likely follow up with any questions or clarifications regarding specific styles or details.

    2. Quote & Visual Diagram: Once everything is confirmed, we’ll send you a detailed quote along with a visual diagram for your review.

    3. Deposit Invoice: If you’re happy with the quote, we’ll send you a payable invoice request for 50% of the quoted price as a non-refundable deposit.

    4. Order Confirmation: Once the deposit is received, we’ll email you to confirm your order.

    5. Completion & Final Invoice: When your project is finished, we’ll send you photos along with the invoice for the remaining balance.

    6. Shipping: After receiving the final payment, we’ll ship your order using your preferred method to the address you provided.

    Thank you for considering Bad Llama Forge—we look forward to bringing your project to life! 🔥

Revisions

 

We get it—ideas evolve. 💡
Sometimes, you spot something new that you’d love to include in your custom project. No problem! Here are a few things to keep in mind when it comes to revisions:

  1. Timing matters: Revisions are possible as long as they fit within the project’s timeline and don’t conflict with existing groundwork.

  2. Backtracking fees: If changes require undoing previous work, an additional surcharge will be added to the final bill. This covers the extra time, materials, and other expenses needed to make the change happen.

  3. Added features, added cost: Adding new elements to the build may increase the price. The cost will depend on the specifics of the revision and is typically combined with any backtracking fees. We’ll discuss this with you before moving forward.

  4. Revision limits: We reserve the right to decline certain revisions, especially if the project is too far along, the request raises legal concerns, or materials are unavailable.

Thank you for your understanding and flexibility!

Returns

 

🔥 Returns Policy:
Returns are considered on a case-by-case basis:

  • Our Fault: If the issue is due to a fault on our end, we will replace the item.

  • Misuse or At-Home Testing: We cannot accept returns for failures caused by misuse or unofficial testing (e.g., home "Forged in Fire" style tests).

If you experience any problems, please reach out to us—we’ll do our best to help you out. 💬

 

Shipping + Customs

 

📦 Shipping Information:
All items are made in and shipped from Canada.

  • Canadian Orders: We offer flat-rate shipping if your order fits in a flat-rate box.

  • International Orders: Please submit your address for a shipping quote, which will be added on top of your project price.

  • Shipping Preferences: Let us know if you prefer standard post or courier service.

  • Customs Declarations: We follow official rules and guidelines when filling out customs forms and declarations.

💡 Note:
Shipping fees, customs and import charges, seizures, and tariffs are the buyer’s responsibility. Please review your country’s import laws and regulations before placing an order.

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